ΠΡΟΣΩΠΙΚΟ

Drosos Dimitrios

email:
drososd@teipir.gr

I was born in Keratsini, passing my childhood and teenage years playing basketball in AO LIGHTHOUSE KERATSINIOU. I finished the 8th Primary School of Keratsini. I studied at the 8th Lyceum of Piraeus where after Panhellenic examinations I was inducted in the Business Administration – Technological Educational Institute of Piraeus. On September 1996 I completed my studies in Business Administration having the second best score in my series of graduation. I continued my graduate studies at Cardiff Metropolitan University – Cardiff School of Management, where on September of 1999 gained a postgraduate degree in Business Administration (Master in Business Administration – MBA) with specialization in Management Information Systems. Since March 2007 I am a PhD candidate at the University of Piraeus – Department of Informatics , entitled ‘Relationship Customer Satisfaction and Financial Business Performance: Empirical and Analytical Approach “. For more than a decade I had a very successful professional career in the fields of Human Resources and Quality Management, reaching up to Director Quality Management & Organization in security services group at G4S. Now I’m a lecturer in the Business Administration Department of the Technological Educational Institute of Piraeus with specialization in Management Information Systems. I hold a significant number of publications and presentations at international and national conferences as well as in scientific journals. At the same time I participated in a significant number of research projects. My research interests include the Administrative Information Systems – Information & Communication Technologies, Measuring Customer Satisfaction, Total Quality Management, Quality Control, Human Resource Management, Quality Customer Service, Business Strategy. I’m a member of E.E.D.E , E.E.E.E , Working Group Multicriteria Decision Systems of HBC, as well as a founding member of the Greek Institute of Customer Service . Since January 2009 I am a member of the Board of Directors of E.E.E.E. As a Business Consultant / Project Manager to implement a series of important projects in large enterprises – organizations with objects related to Information Systems, Strategic Planning, Business Reorganization, Customer Satisfaction, International Business Environment, Human Resource Management, Electronic Business Systems Decision Support, Total Quality Management, Business Administration, Evaluation & Positions Descriptions of Work. There are companies – organizations with which I have worked on projects including: Wackenhut Security, G4S, DIAKAR SA, WSW Skycap Services, INITIA, International Forum Training & Consulting, General Secretariat of Commerce, General Secretariat for Consumer Affairs, Olympic Properties, Athens Urban Transport Organization (OASA), Electric Buses Area Athens – Piraeus (I.L.P.A.P), Electric Railways Athens – Piraeus (ISAP), Thermal Buses (ETHEL), Central Market Organization Athinon. I have great experience in implementing workshops to which convey experiential and practical ways to participants, leadership and communication skills. The seminars are based on binding of topics and exercises with the business strategy and are directly applicable. These companies – organizations with which I have worked with great success include: Halyps Cement, Nycomed, InterContinental Hotel, Pharmathen, Larco, OPEKEPE, WSW Skycap Services, Wackenhut Security, G4S.

Courses: Business Administration and Management I, Administration of Overall Quality

Lecture days and hours: Tuesday 10:00-12:00 & 12:00-14.00 (Business Administration and Management Ι (D.E)), Tuesday 15:00-17:00 & Wednesday 10:00-12:00 (Business Administration and Management Ι (D.T.E)), Wednesday 14:00:16.00 & Friday 11:00-14:00 (Administration of Overall Quality (D.Ε))

Days and hours available to students: Tuesday 14:00-15:00, Friday 10:00-11:00

Office: Δ310

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